Terms of Service | Humanity AI

1. Who We Are

Humanity AI is an AI-powered tutoring service based in Australia, designed to support students from Year 0 to Year 12 with personalised learning assistance aligned to the Australian Curriculum.

2. Acceptance of Terms

By creating an account, you agree to these Terms of Service. If you are under 15 years old, a parent or legal guardian must accept these terms on your behalf before your account is activated.

3. Use of the Service

You may use Humanity AI to:

Receive AI-generated tutoring assistance across curriculum topics
Track your learning progress
Complete practice questions and assessments

You must not:

Share your account credentials with others
Attempt to misuse, reverse-engineer, or disrupt the platform
Upload offensive, harmful, or illegal content

3.1 Feature Availability

Some features of the service — including the interactive AI avatar (animated video tutor) — are provided on a best-effort basis and are not guaranteed to be available in every session. These features may be disabled, unavailable, or interrupted due to technical issues, third-party service outages, or changes we make to the platform. If an avatar or other optional feature is unavailable, your session will automatically continue using AI voice tutoring, which remains the core service at all times. We may add, modify, or remove optional features at any time without prior notice.

4. AI-Generated Content Disclaimer

Tutoring responses are generated by artificial intelligence and may contain errors. This service is a learning aid and is not a substitute for qualified teaching. Always verify important information with your teacher or a trusted educational resource.

5. Account Suspension and Termination

We reserve the right to suspend or terminate accounts that violate these Terms. You may close your account at any time by contacting us at support@ilivehere.ai.

6. Intellectual Property

All platform content, design, and software is owned by HUMANITY AI PTY LTD. Your tutoring session content remains yours; we do not claim ownership of it.

7. Limitation of Liability

To the extent permitted by Australian law, Humanity AI is not liable for any indirect or consequential loss arising from use of the service. Our liability is limited to the amount you paid in the 12 months prior to the claim.

8. Payments and Refunds

8.1 Pricing and GST

All prices displayed on the platform are exclusive of GST. A 10% Goods and Services Tax (GST) is applied at checkout in accordance with Australian tax law. The GST-inclusive total is shown before you confirm payment.

8.2 Payment Processing

Payments are processed securely by Stripe. By completing a purchase you agree to Stripe's terms of service. Humanity AI does not store your card details.

8.3 Refund Eligibility

We offer refunds subject to the following conditions:

Refund window: You may request a refund within 7 days of the payment date.
Sessions not used: A refund is only available if no sessions have been attended under the subscription purchased. Once one or more sessions have been completed, the subscription is considered partially consumed and is no longer eligible for a refund.
Free trials: Free trial subscriptions are not eligible for a refund as no payment was taken.
Expired window: Refund requests made more than 7 days after the payment date will not be accepted through the platform. If you believe exceptional circumstances apply, contact us at support@ilivehere.ai.

8.4 How to Request a Refund

Eligible refunds can be requested directly from the My Payments page in your dashboard. Approved refunds are returned to your original payment method and typically appear within 5–10 business days depending on your bank.

8.5 Subscription Cancellation on Refund

When a refund is approved, the associated subscription is cancelled immediately and access to the remaining sessions is revoked.

8.6 Payment Processing Fees on Refunds

When a refund is issued, the amount returned to you is based on the pro-rata value of your unused sessions. Please be aware that payment processing fees charged at the time of your original purchase are not recoverable by us and will be deducted from the refunded amount. As a result, the final refund may be slightly less than the calculated pro-rata session value. These fees are collected directly by our payment processor — we do not retain any portion of them.

8.7 Australian Consumer Law

Nothing in these Terms limits or excludes any rights you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If a consumer guarantee applies, you may be entitled to a remedy regardless of the conditions in clause 8.3.

9. Indemnification

You agree to indemnify and hold harmless HUMANITY AI PTY LTD, its directors, employees, and agents from and against any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of or connected to: (a) your breach of these Terms; (b) your misuse of the Service; or (c) your violation of any law or the rights of a third party. If you are a parent or legal guardian who accepted these Terms on behalf of a minor, this obligation applies to you personally in respect of that minor's use of the Service. This clause does not apply to the extent a claim arises from our negligence or wilful misconduct, or would exclude a right you hold under the Australian Consumer Law that cannot lawfully be excluded.

10. Changes to These Terms

We will notify you by email at least 30 days before making material changes to these Terms. Continued use after that date constitutes acceptance of the new Terms.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and HUMANITY AI PTY LTD regarding your use of the Service, and supersede any prior agreements or understandings, whether written or oral, relating to that subject matter.

12.2 Severability

If any provision of these Terms is found by a court or regulator to be invalid, illegal, or unenforceable, that provision will be severed, and the remaining provisions will continue in full force and effect.

12.3 No Waiver

Our failure to enforce any right or provision of these Terms at any time will not be treated as a waiver of that right or provision. A waiver is only effective if given in writing by an authorised representative of HUMANITY AI PTY LTD.

12.4 Assignment

We may assign or transfer these Terms, in whole or in part, without your consent, including in connection with a merger, acquisition, corporate restructuring, or sale of assets. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

13. Contact

Questions about these Terms? Contact us at:
Email: support@ilivehere.ai